Return and Exchange Policy

CASH ON DELIVERY (COD) TERMS AND CONDITION

All the Customers are hereby notified that as per the terms and conditions of COD (Cash on delivery) in Pakistan, the courier company will not allow the customer to open the package before the payment has been made.

You, as a customer, have the right to return the package only after payment and acknowledgement of delivery to the courier company.

If you need to return the package you would need to notify us after the payment has been made and send us back the package by coordinating with our Customer Service team.

Please do not force the courier person to open the package as it is against the rules and regulations of COD Pakistan.

TERMS AND CONDITION

If you intend to purchase any supplements from this site you should accept our all terms and conditions. We have all authorities to make changes to this web page moreover we can also modify the terms and conditions at any time without informing you. This is a contract between purchaser (you) and xtrack.pk Owners (us) if you buy any supplements from this website you should follow our all terms and conditions. When you buy or book your order these terms and condition will apply on your each any every order.

Any product purchased from xtrack.pk online can be exchanged with in 7 days of delivery unless:

• Original invoice is not provided by the Customer
• Product has been opened or used.
• For issues like allergic reactions, Gastric issues, headache etc, product will not be returned or exchanged. Please consult your Physicians before buying any supplement.
• Exchange request is made outside the specified time frame of 7 days.
• Promotion/Discounted and Near expiry items will not be accepted for exchange.
• Product is damage because of use or not in the original condition as when sold to Customer.
• Product that has been tempered or missing serial numbers /Original stamp/ QR Code or Barcode.
• Product not in original packing.
• In case exchanged product is out of stock, customer will be provided store credit which can be used for next purchase.
• We at xtrack.pk provides authentic quality products all over pakistan and offer 200% money back guarantee if our product is proved not to be genuine.
• For exchanges kindly contact our customer services within 7 days of delivery by writing to us at xtrack.pk@gmail.com or by calling us at 0092-333-2117276.
• We look at each exchange very deeply as we want to ensure 100% customer satisfaction by minimizing our returns, so every exchange claim will be treated fairly.

EXCHANGE PROCEDURE

• Customer needs to call our customer service team and lodge a request for exchange.
• Customer needs to securely pack the item in its original packing as received by the customer. Customer will bear shipping charges in such cases.
• If the product is returned through courier we will ship the replacement with in 2 to 5 working days depending on the courier company.
• Cash refunds will not be entertained.
• Opened seal product or used product is not acceptable in any condition
• If you don’t like the taste or you are not satisfied with the product result you can’t return or exchange opened seal products.

UNAVAILABILITY OF PRODUCT

Due to shortage of your desired product or unavailability of favorite flavors we will inform you via through your contact number or email. In such an event, it will be up to you to choose an alternate flavor or product, or cancel the order.

PRICE & PAYMENT

We have all the rights to change our price range of any product at any time without notifying you. If you book your order before we change the price, you will pay for that product at previous price.

LEGAL COPYRIGHT

All the materials either supplements, content, xtrack logo, xtrack name, slogans, graphics, themes and trademark etc are the legal property of xtrack.pk so, you don’t have any rights to use any of material from this webpage without any permission.